Non-emergency medical transport (NEMT) services play an essential role across Georgia, helping elderly, disabled, and medically fragile individuals travel to doctor’s appointments, dialysis centers, physical therapy, and other necessary medical visits. These companies are expected to provide safe, reliable transportation — but when they fail to follow proper safety protocols, passengers can suffer severe and preventable injuries.

Flack Injury Law represents individuals throughout Georgia who were injured in non-emergency medical transport van accidents, holding transport companies and their insurers accountable for negligence.

NEMT accidents differ from standard vehicle collisions. Many injuries occur before the vehicle is even in motion — during loading, unloading, transfers, wheelchair securement, or handling of stretchers and mobility devices. Improper lifting, unsecured wheelchairs, malfunctioning ramps, and untrained staff can lead to falls, fractures, head injuries, and other serious harm. Inside the van, sudden stops, sharp turns, or unsecured equipment can cause passengers to be thrown violently or tipped from their chairs.

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Our firm investigates every aspect of how the injury occurred, including:

• Whether the driver or transport worker was properly trained

• Whether the wheelchair, stretcher, or mobility device was secured

• Whether lifts, straps, restraints, or ramps were defective or misused

• The company’s history of safety violations or complaints

• Vehicle maintenance records and staff certification

• Whether the company followed Georgia NEMT safety standards

 

We analyze company protocols and compare them to state and federal requirements to determine exactly where negligence occurred.

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NEMT passengers are often medically vulnerable, meaning even a small mistake can cause life-changing injuries. Many victims require hospitalization, follow-up care, rehabilitation, or long-term assistance. We work to recover compensation for medical bills, pain and suffering, future care needs, mobility limitations, and any financial impact the injury created.

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Transport companies — and their insurers — often attempt to downplay injuries or deny responsibility, claiming incidents were unavoidable or “accidents” unrelated to negligence. Flack Injury Law pushes back aggressively, ensuring no company escapes accountability when preventable harm occurs.

We represent victims in communities across Georgia, including Atlanta, Savannah, Macon, Augusta, Columbus, Valdosta, Albany, Rome, Athens, and rural counties where safe transport options are limited but essential. No matter where the injury happened, we are ready to help.

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If you or a loved one was injured while riding in a medical transport van, being assisted into or out of one, or during wheelchair or stretcher handling, you have legal rights. Contact Flack Injury Law today for a free consultation. We will explain the strongest strategy for your case and help you pursue the justice and compensation you deserve.